Collections Data Analyst

The Data Analytics & Debt Segmentation Unit is seeking a Collections Data Analyst to proactively contribute to collections strategy by delivering comprehensive analytics strategy and reporting that measures collections strategies and Collection Agents performance across multiple dimensions. The ideal candidate will also serve as Data Analyst on projects related to operational and organizational change, reporting and analytics. Reporting to the Unit Head of Collections, the selected candidate will work on data extraction, data manipulation and summarization to support decision-making.

Duties and Responsibilities

• Develop reports & dashboards to identify areas of opportunity and provide insights.
• Use statistical tools to produce and develop ad hoc reporting tools to monitor and analyze collections performance to identify risks and opportunities within the operation & Collections inventory.
• Leverage multiple databases containing collections information to create a set of reports to provide actionable insights to improve collections & agents' performance. Reports will encompass agents' performance, operational dashboards, debt-type reporting, originating agency reporting, and ad-hoc reports.
• Support Collections' objectives, working with System Modernization and FIT teams, using data extraction, data manipulation and summarization techniques to provide ad hoc analysis, deep dive assessments, and root cause analysis to support decision making including recommended changes to treatment of debtors.
• Closely monitor operational KPI's to ensure consistency in execution & trends, making recommendations to direct supervisor and Management team on potential improvement to better address collections situations with focus on increasing profitability.
• Develop reporting to assess performance & quantify benefits of collections initiatives & strategies, analyze and identify root cause for inventory fluctuations, review existing documents, procedures and systems.

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

• A baccalaureate degree from an accredited college and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative, or supervisory experience; or

• An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory professional experience as described above, including the 18 months of executive, managerial, administrative, or supervisory experience; or

• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and eight years of full-time satisfactory professional experience as described above, including the 18 months of executive, managerial, administrative, or supervisory experience; or

• A combination of education and/or experience equivalent to the above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described above, including the 18 months of executive, managerial, administrative, or supervisory experience.

Preferred Qualifications

• Superior analytical and organizational skills.
• Strong written, verbal and interpersonal communication skills.
• Strong Project Management skills.
• Extensive knowledge of applied statistics, analytics, machine learning/AI, data science or big data tools (Microsoft SQL and SAS).
• Familiarity with Outlook, and Microsoft Office Suite.
• Interested in taking initiative and helping the team discover problems and troubleshoot solutions.
• Ability to think creatively, embrace new approaches and pioneer innovative solutions to intricate problems.
• Ability to write reports, and work on multiple tasks and assignments while maintaining attention to detail.