MTA
MTA
Summary
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The Director, Portfolio/Program Management is responsible for overseeing and leading MTA’s IT’s projects, ensuring that all programs and projects are executed effectively and efficiently, and deliver the intended business outcomes. This role involves strategic alignment of projects and programs with the company's goals, resource management, risk management, and continuous improvement of project management practices. The Director works closely with executive leadership, project and program managers, and other stakeholders to ensure that the portfolio of projects and programs is managed to achieve maximum value and benefits for MTA.
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Responsibilities
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- Directs a portfolio of programs and projects by aligning projects with programs to support the direction of the MTA and provide optimal value to the enterprise.
- Oversees the maintenance of the IT Business Plan, which is supported by Operating and Capital funded budgets as well as in line with the MTA Financial Plan.
- Oversees a portfolio of projects/programs including timeline, budget, scope, and resourcing as compared to the original budget/plan. Manages risks or changes to the original plan. Escalates differences where necessary.
- Oversees the allocation and utilization of resources across projects and programs.
- Translates IT-wide strategies into action plans for the Portfolio/Program Management Function.
- Leads identification, assessment, and mitigation of risks across the portfolio of projects to minimize impact on the organization.
- Oversees key performance indicators (KPIs) to track progress and success of programs, reporting these to senior leadership.
- Leads change management efforts associated with the program, ensuring that changes are smoothly and successfully implemented to achieve lasting benefits.
- Oversees relationships with technology vendors and service providers, negotiating contracts and managing partnerships.
- Directs a comprehensive understanding of the company-wide strategic goals with a focus on how technology can improve the company’s strategic position.
- Directs relationship with the key business unit users and demonstrates the value of IT to the business community to promote and advance the business goals of the MTA and ensure users are making full use of system capabilities.
- Directs business operations to identify process improvement opportunities, and model current and desired scenarios for stakeholder review, consideration, and approval.
- Directs work with design and engineering teams to deliver solutions that have demonstrable and measurable impact and determine the best technical implementation methods to achieve our customer and business objectives.
- Directs product management best practices, that maximize the value of existing technology and methodologies, to enable the Product team and the organization to operate more effectively as the organization scales.
- Directs work with engineering, design, data, lifecycle, and member support teams to build software collaboratively and inclusively.
- Attracts, develops, coaches, and retains high performance team members, empowering them to elevate their level of responsibility, span of control and performance.
- Identifies, assesses, and mitigates risks. These risks may arise from numerous sources (e.g., financial instability, legal obligations, strategic management mistakes, and unforeseen incidents).
- Ensures program/portfolio/product and personnel adhere to all organizational policies and procedures, as well as any relevant laws and regulations, including MTA standards, ethical polices and guidelines. Performs periodic recertification’s of devices and user usage.
- Establishes and monitors metrics for organizational performance to ensure alignment with MTA's objectives. Responsible for maintaining dashboards, deploying tools for service optimization, and overseeing usage to enhance monitoring effectiveness.
- If applicable, identifies and selects vendors and products to be standardized by MTA, and orchestrating the establishment of contracts for their initial purchase and continued procurement. Collaborates with MTA IT Finance, technical teams, Legal, Procurement, specific MTA agency personnel, and vendors to establish contractual agreements and distribution protocols.
- Performs other duties and tasks as assigned.
- Observing the work performed by the contractor.
- Reviews invoices and approving them if the work has contractual standards.
- Addresses performance issues with the contractor when possible.
- Escalates issues to other parties as needed.
Required Qualifications
- Education: Bachelor’s degree. A combination of education and experience may be considered in lieu of a degree.
- Experience: Minimum of 8 years relevant experience with a minimum of four years supervisory/ management experience.
Technical Skills
- Expert understanding of technical concepts.
- Expert in process-focused execution, having successfully driven technical programs for enterprise products in a fast-paced environment.
- Expert ability to collaborate and coordinate with enterprise customers and/or business unit users.
- Expert knowledge of business analysis and project management concepts and tools.
- Expert knowledge of product lifecycle management concepts.
- Expert knowledge of MTA/Agency policies and procedures.
- Expert knowledge of IT service development concepts.
- In-depth knowledge of current and emerging technologies at a strategic level.
- Familiarity with common developer productivity tools like Jira, Confluence, etc.
- Familiarity with tools for data analysis and programming languages (e.g., Python or R) for data handling and analysis.
- Familiarity with agile methodologies.
- Familiarity with product management.