IT Product Specialist

A highly analytical IT Product Specialist role in the IT Division. You will apply rigorous research, data analysis, and evaluation methodologies to define, prioritize, and drive the development of IT products that directly enhance public health program operations. You will act as the bridge between technical development teams and program stakeholders, ensuring that digital products are data-informed, user-centric, and strategically aligned with agency goals.

• Conduct continuous user research and statistical analysis to define the vision, strategy, and roadmap for major IT platforms
• Use usage data and system metrics to identify pain points and optimize product performance
• Systematically evaluate product outcomes by analyzing metrics and user feedback
• Ensure that IT solutions meet agency KPIs and regulatory requirements through evidence-based assessment
• Create and update comprehensive system topologies
• Present complex technical architectures to the Architecture Review Board (ARB) using clear, research-backed documentation
• Serve as the primary point of contact between technical developers and program teams
• Translate complex research findings and technical requirements into actionable product backlogs
• Collaborate with IT Security/OTI teams to conduct vulnerability research, manage Software Security Assurance Process (SSAP) protocols, and ensure compliance with HIPAA and other mandated standards
• Track and report on development progress, risk factors, and user adoption rates
• Maintain detailed records of post-launch analyses to measure the long-term impact on agency efficiency

For Assignment Level I: A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

For Assignment Level II and above: A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or a master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or education and/or experience equivalent to the above. All candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience as described above. Two years as a City Research Scientist Level I can be substituted for the experience required.

• Experience with SQL, Python, or R for data analysis and visualization (e.g., Power BI, Tableau)
• Solid understanding of the full Software Development Life Cycle (SDLC)
• Proven ability to communicate technical concepts, research findings, and complex data sets to non-technical stakeholders and executive leadership
• Demonstrated ability to manage multiple high-stakes projects simultaneously while maintaining strict adherence to regulatory standards
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Visio, Project) and familiarity with cloud-based applications