Website San Bernardino County
A dynamic and analytical Strategic Performance and Analytics Manager to lead the department's performance management, analytics, and organizational improvement efforts. This position works directly with executive leadership to drive data-informed decision-making, strategic planning, and organizational improvement across the department. This role includes District Manager-level responsibilities, offering a rewarding opportunity to make a broader impact.
- Building and leading the department's performance management and analytics function.
- Partnering with executive leadership to solve complex organizational problems.
- Leading strategic planning and organizational improvement initiatives.
- Developing executive dashboards, KPIs, and performance reporting.
- Building consensus across multiple departments and stakeholders.
- Translating complex analytical findings into practical recommendations for decision-makers.
- Ensuring compliance with federal and state regulations.
- Developing, implementing, and maintaining regional program goals aligned with the department's business plan.
- Gathering, analyzing, and reporting on data that informs critical operational decisions and drives departmental performance.
- Developing and maintaining comprehensive operational reports.
- Identifying data collection needs and conducting high-level analysis on caseloads and other key areas.
- Supporting strategic planning efforts by developing departmental strategic and corrective action plans.
- Establishing performance goals and measurable outcomes.
- Monitoring performance metrics across the department.
Desired Qualifications
A Master's degree in a behavioral science and qualifying experience in a program primarily serving older adults and adults with disabilities is highly desirable. The ideal candidate will have second-level supervisory or management experience in a large, complex public-sector organization, with demonstrated success leading strategic initiatives, implementing organizational improvements, using data to drive decision-making, and communicating recommendations to executive leadership. Experience managing change, collaborating across departments, and navigating politically sensitive environments is highly desirable.
Knowledge and Skills:
- Strong analytical and problem-solving skills, including experience with data collection, assessment, and reporting tools
- Knowledge of federal, state, local laws governing social service programs
- Ability to develop strategic plans and monitor performance outcomes
- Proficiency in using data visualization or reporting software (e.g., Excel, Power BI, Tableau, etc.)
- Excellent written and verbal communication skills
- Strong leadership, collaboration, and conflict resolution skills