Ohio Department of Job & Family Services
What You Will Do
The Systems Support & Eligibility Manager serves as a key leader within the Office of Information Services (OIS), guiding development teams, shaping modernization strategies, and supporting mission‑critical applications that directly impact service delivery to Ohioans. This role is ideal for an experienced application development leader who excels in mentoring technical professionals, designing scalable solutions, and bridging legacy mainframe knowledge with modern cloud technologies.
OIS is a dynamic, forward‑thinking IT organization dedicated to transforming enterprise systems and optimizing solutions for statewide services. The environment is collaborative and growth‑focused, offering opportunities to innovate, influence architecture decisions, and strengthen technical practices across the organization.
In this role, you will lead the team responsible for maintaining and modernizing the Support Enforcement Tracking System Refactored (SETS‑R). SETS‑R originated as a mainframe solution built on COBOL, IMS, and JCL, and has since been converted into a cloud‑hosted C#/.NET and SQL solution. Under your leadership, the team will continue supporting daily operations while driving the transformation of SETS‑R into a modern, containerized application aligned with best practices in Azure.
You will oversee development efforts, guide technical direction, manage staff performance, and collaborate with partners across ODJFS to ensure solutions are secure, scalable, and aligned with business needs. This position blends operational leadership with strategic influence, offering the opportunity to modernize a high‑impact system while strengthening team capabilities.
Duties include but are not limited to:
- Leading and overseeing the SETS‑R development team, ensuring high‑quality design, development, and implementation of enterprise applications.
- Driving modernization efforts using C#, .NET, MS SQL, and Azure, applying best practices for security, performance, scalability, and cost efficiency.
- Mentoring and developing team members through coaching, collaboration, code reviews, knowledge sharing, and continuous learning initiatives.
- Collaborating with project managers, business relationship managers, and IT leadership to align development work with organizational goals and deliverables.
- Translating business needs into scalable, maintainable technical solutions that support both legacy functionality and future modernization.
- Leading incident response and troubleshooting efforts for complex technical issues in production environments.
- Supervising staff through performance evaluations, training recommendations, career development planning, and ongoing support.
- Ensuring legacy mainframe knowledge is effectively applied to current operations while supporting a transition toward modern cloud‑based architecture.